1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

Personal Information Includes:

• Contact Information: Name, email address, phone number, delivery address
• Payment Information: Credit card details (processed securely, never stored by us)
• Order Information: Purchase history, delivery preferences
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize your shopping experience
• Provide targeted advertising

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

To exercise these rights, contact us at privacy@botanicandbloom.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Restricted access to personal data
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements

Once no longer needed, we will securely delete or anonymize your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: