Frequently Asked Questions
Find answers to the most common questions about our flowers, delivery, and care tips.
🌸 About Our Flowers
Where do your flowers come from?
We source our fresh flowers from the finest local and international growers. We work with farms that prioritize sustainability and quality, ensuring every bouquet is as fresh and beautiful as possible.
How long do fresh flowers last?
With proper care, most of our flowers last 7-14 days. We provide care instructions with every order to help you enjoy your blooms for as long as possible.
Can I customize my bouquet?
Absolutely! Contact us to create a custom arrangement. Our florists will work with you to design the perfect bouquet for your occasion and preferences.
Are your flowers organic?
We offer both organic and conventionally grown flowers. Look for the "organic" label on product pages or contact us for specific requirements.
🚚 Delivery & Orders
What are your delivery times?
We offer same-day delivery for orders placed before 1 PM, and next-day delivery for orders after. Specific time slots can be selected during checkout.
How much is delivery?
Standard delivery is £7.99. Free delivery on orders over £75. Express and timed delivery options are available at checkout.
Do you deliver outside London?
Yes! We deliver across the UK. Delivery times may vary based on location. International delivery is available for select countries.
What if I'm not home for delivery?
Our delivery team will leave flowers in a safe location or with a neighbor if you provide instructions. We'll also contact you if there are any issues.
💐 Care & Maintenance
How do I make my flowers last longer?
Cut stems at an angle, change water every 2-3 days, remove wilted petals, keep away from direct sunlight and heat, and use the flower food provided.
Should I remove the leaves?
Yes, remove any leaves that would sit below the waterline to prevent bacterial growth and keep your water clean.
What temperature is best for flowers?
Most flowers prefer cool temperatures (18-22°C). Keep them away from heating vents, direct sunlight, and ripening fruit.
💳 Payment & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! All transactions are processed through secure, encrypted payment gateways. We never store your card details.
What is your refund policy?
We guarantee the freshness of our flowers. If you're not completely satisfied, contact us within 24 hours of delivery for a refund or replacement.
Can I cancel my order?
Orders can be cancelled free of charge up to 2 hours before the delivery time. Contact us immediately if you need to make changes.